Below are the names of consumer representatives on various government or industry bodies. CFA does not make these appointments itself, but may be asked to suggest possible nominations.

ORGANISATION	NAME OF REPRESENTATIVE
Financial Ombudsman Service The FOS handles disputes about banking, credit, insurance (general and life), financial planning, stock broking, managed funds and pooled superannuation trusts. www.fos.org.au	Fiona Guthrie Elizabeth Lanyon Jenni Mack
Credit Ombudsman Service (formerly the Mortgage Industry Ombudsman Scheme) Resolves disputes between consumers and mortgage/finance brokers. www.creditombudsman.com.au	Kat Lane Catherine Uhr
Credit Union Dispute Resolution Centre CUDRC handles disputes between consumers and credit unions. www.cudrc.com.au	Jenny Lovric Nicola Howell
Financial Cooperative Dispute Resolution Centre FCDRC handles disputes between consumers and credit unions or building societies (mainly those located in Queensland, with some in Victoria). www.fcdrs.org.au	Paul O'Shea Loretta Kreet
Insurance Brokers Disputes Ltd This scheme handles disputes between consumers and insurance brokers. www.ibdltd.com.au	Peter Gartlan Jenni Mack
Joint Accreditation System of Australia and New Zealand JAS-ANZ maintains a joint accreditation system that aims to give consumers confidence that goods and services meet established standards. The Technical Advisory Council of JAS-ANZ provides advice to the Governing Board. www.jas-anz.com.au	Robyn Easton
National Association of Testing Authorities NATA is Australia's national authority for the accreditation of laboratories that carry out testing, measurement, inspection and calibration. www.nata.asn.au	Robyn Easton
Standards Australia The CFA nominates a number of representatives to Technical Committees through the Standards Project. Details available on the Standards page.	Jo Higginson (Co-ordinator)
Telecommunications Industry Ombudsman The TIO handles disputes about telephone services, mobile phones, internet services. www.tio.com.au	TBA
Travel Compensation Fund Protects consumers from loss should their travel company become insolvent.	Jenni Mack Robin Brown
Weight Management Council of Australia WMCA oversees the implementation of the voluntary Weight Management Industry Code www.weightcouncil.org	Angela Russell